Shipping policy
Shipping Policy
Last Updated: June 2026
At Built Supply Co, we aim to get your order packed and delivered as quickly and safely as possible.
Processing Times
Orders are typically processed within 1–3 business days after payment is received.
During peak periods, promotions, or holidays, processing times may be slightly longer.
Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Times
Estimated delivery times:
New Zealand
- Standard Shipping: 2–7 business days
Australia
- Standard International Shipping: 5–12 business days
International Orders
- Delivery times vary depending on destination and shipping carrier.
Please note that delivery estimates are not guaranteed and may be affected by courier delays, customs processing, weather events, or other circumstances outside our control.
Shipping Costs
Shipping costs are calculated at checkout based on your location, order size, and selected shipping method.
Free shipping promotions may apply to selected products or order values.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.
Please allow up to 24 hours for tracking updates to appear.
Split Shipments
Some orders may be shipped in multiple packages depending on supplier locations, stock availability, or product type.
You may receive separate tracking numbers for different items in your order.
Incorrect Address Information
Customers are responsible for ensuring shipping information is accurate before placing an order.
Built Supply Co is not responsible for delays or lost parcels caused by incorrect or incomplete shipping details provided by the customer.
Lost or Delayed Parcels
If your parcel appears delayed or lost, please contact us and we will work with the shipping provider to assist where possible.
We are not responsible for delays caused by:
- Courier issues
- Customs processing
- Natural events or severe weather
- Public holidays
- Supply chain disruptions
Damaged Deliveries
If your order arrives damaged:
- Contact us within 7 days of delivery.
- Provide your order number and clear photos of the damage.
- We will review the issue and arrange a suitable resolution.
Customs & Import Duties
International customers may be responsible for customs duties, taxes, or import fees charged by their country.
Built Supply Co is not responsible for these charges.
Contact Us
Built Supply Co
Email: info@builtsupplyco.com
Website: builtsupplyco.com